terms of service

Welcome to quiettype.co (the “Site”), operated by Quiet Type LLC (”Quiet Type,” “we,” “our,” or “us”).

These Terms of Service (”Terms”) govern your access to and use of our Site, including any purchases made through the Site and any products or services offered by Quiet Type (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Eligibility

By using our Services, you represent that you are at least the age of majority in your state of residence and are legally capable of entering into a binding agreement.

You may not use our Services for any unlawful purpose or in violation of any applicable law or regulation.

2. Products and Orders

All products offered through our Site are subject to availability.

We reserve the right to limit quantities, discontinue products, refuse or cancel orders, or restrict sales at our discretion, including where we believe an order may violate these Terms or applicable law.

We also reserve the right to correct errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information at any time, including after an order has been submitted.

Receipt of an order confirmation does not constitute acceptance of your order. An order is considered accepted only after it has been processed and prepared for shipment.

3. Pricing and Payment

All prices displayed on the Site are shown in U.S. dollars unless otherwise indicated.

Payment must be received and authorized before an order is processed.

Payments made through our Site are processed by third-party payment providers, including Squarespace Payments, Stripe, PayPal, and Square. By submitting payment information, you authorize the applicable payment provider to process your payment in accordance with its terms and privacy practices.

We reserve the right to modify prices, discontinue promotions, or correct pricing errors at any time prior to shipment.

4. Shipping and Returns

Shipping, delivery estimates, returns, and exchanges are governed by our separate Shipping Policy and Returns Policy, which are incorporated into these Terms by reference.

Please review those policies before placing an order.

5. Product Information

We strive to ensure that product descriptions, fragrance notes, photography, ingredient information, pricing, and other content on our Site are accurate and current.

However, we do not warrant that all descriptions, photographs, colors, pricing, availability, or other content on the Site will always be complete, accurate, current, or error-free. Product images are intended to represent our products as accurately as possible, but the appearance of colors and packaging may vary depending on your device or display settings.

6. Small-Batch Products

Quiet Type fragrances are handcrafted in small batches.

Because of the nature of handcrafted products and the raw materials used to create them, minor variations may occur between batches, including subtle differences in color, clarity, or scent profile. These variations are a natural characteristic of small-batch production and do not constitute defects or grounds for a refund, replacement, or exchange.

7. Safe Use of Products

Our fragrances are intended for external use only.

Before using any fragrance, we recommend reviewing the listed ingredients if you have known allergies or sensitivities to fragrance materials. Individual sensitivities may vary, and Quiet Type cannot guarantee that a product will be suitable for every individual.

If irritation or an adverse reaction occurs, discontinue use immediately and consult a qualified healthcare professional if appropriate.

Customers are responsible for using our products as directed and exercising reasonable care when applying or storing fragrance products. Quiet Type is not responsible for damage or injury resulting from misuse, improper storage, or use contrary to product instructions.

8. Intellectual Property

The Site and all content made available through the Services, including but not limited to text, product descriptions, fragrance names, artwork, photographs, graphics, logos, designs, packaging, trademarks, and other materials, are owned by or licensed to Quiet Type and are protected by applicable intellectual property laws.

Your use of the Services does not grant you any ownership rights in the Site or its contents.

You may view, download, or print portions of the Site solely for your personal, non-commercial use in connection with shopping for or purchasing our products.

You may not reproduce, distribute, modify, publish, transmit, display, create derivative works from, or otherwise exploit any content from the Site without our prior written permission.

9. Acceptable Use

You agree not to use the products or Services in any manner that:

  • Violates applicable law or regulation;

  • Infringes the rights of Quiet Type or any third party;

  • Interferes with the operation or security of the Site;

  • Attempts to gain unauthorized access to the Site or its related systems;

  • Introduces viruses, malicious code, or other harmful technologies; or

  • Uses automated means to scrape, copy, harvest, or extract content from the Site without our prior written permission.

We reserve the right to suspend or terminate access to the Services if we believe these Terms have been violated.

10. Third-Party Links

The Site may contain links to websites or services operated by third parties.

These links are provided solely for your convenience. Quiet Type does not control and is not responsible for the content, policies, or practices of any third-party website or service. Accessing third-party websites is at your own risk.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and all content made available through the Site are provided on an “as is” and “as available” basis.

Quiet Type makes no representations or warranties of any kind, express or implied, regarding the operation of the Services or the accuracy, completeness, reliability, or availability of any information contained on the Site.

Nothing in these Terms is intended to exclude any warranty or consumer protection right that cannot legally be excluded under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Quiet Type shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Services or any products purchased through the Site.

To the fullest extent permitted by applicable law, Quiet Type’s total liability arising from any claim relating to the Services or any product purchased through the Site shall not exceed the amount paid for the product giving rise to the claim.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law principles.

14. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, our Services, or applicable law.

When we make changes, we will revise the Effective Date at the top of these Terms. Your continued use of the Services after revised Terms become effective constitutes your acceptance of those changes.

PRIVACY

This Privacy Policy describes how Quiet Type LLC (”Quiet Type,” “we,” “our,” or “us”) may collect, use, disclose, and otherwise process Personal Information when you visit quiettype.co (the “Site”), purchase our products, communicate with us, or otherwise use our services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to Personal Information that we may collect through our Services, including when you:

  • Visit our Site;

  • Purchase products through our online store;

  • Subscribe to our email communications;

  • Contact us by email or through forms available on our Site;

  • Interact with our advertisements or social media pages that link to this Privacy Policy; or

  • Otherwise communicate or interact with Quiet Type.

This Privacy Policy does not apply to information collected by third-party websites, applications, or services that maintain their own privacy policies.

2. Personal Information We May Collect

When we use the term “Personal Information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal Information does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with a particular person.

Depending on how you interact with our Services, we may collect the following categories of Personal Information.

Contact Information

We may collect:

  • Name;

  • Billing address;

  • Shipping address;

  • Email address; and

  • Telephone number, if you choose to provide one.

We may collect this information when you place an order, subscribe to our email communications, contact us, or otherwise communicate with us.

Payment Information

When you make a purchase, we may collect or receive information relating to your payment, including:

  • Payment method;

  • Payment confirmation;

  • Transaction identifiers;

  • Billing information; and

  • Other information necessary to process your purchase.

Payments made through our Site are processed by third-party payment providers, including Squarespace Payments, Stripe, PayPal, and Square. Quiet Type does not store complete payment card numbers on its own servers.

Transaction Information

We may collect information relating to your interactions with our store, including:

  • Products viewed;

  • Products added to your shopping cart;

  • Products purchased;

  • Order history;

  • Shipping information;

  • Transaction history;

  • Returns, exchanges, or cancellations, where applicable; and

  • Gift purchases, where applicable.

Communications With Us

We may collect Personal Information that you choose to provide when you communicate with us.

For example, if you contact us with a question, product inquiry, or customer support request, we may collect the information you provide in your correspondence, including your name, email address, order information, photographs, attachments, or any other information you choose to share.

We may also retain copies of our correspondence and records relating to the handling of your inquiry in order to provide customer support, improve our Services, and maintain appropriate business records.

Device Information

When you visit our Site, we may automatically collect certain information about the device you use to access our Services, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language preferences;

  • Time zone;

  • Internet service provider;

  • Referring and exit pages; and

  • Other technical identifiers associated with your browser or device.

Usage Information

We may automatically collect information regarding how you interact with our Services, including:

  • Pages visited;

  • Products viewed;

  • Time spent on pages;

  • Navigation paths;

  • Search terms;

  • Clicks;

  • Shopping cart activity;

  • Referral sources; and

  • General information regarding how visitors use our Site.

Marketing Information

If you subscribe to receive marketing communications from us, we may collect information relating to your marketing preferences, including your subscription status and your interactions with those communications.

3. How We May Collect Personal Information

We may collect Personal Information in several ways.

Information You Provide Directly

We may collect Personal Information that you voluntarily provide when you:

  • Place an order;

  • Contact us;

  • Subscribe to our email communications;

  • Submit a product review;

  • Request customer support;

  • Participate in a promotion or giveaway; or

  • Otherwise communicate with us.

You are not required to provide Personal Information to browse our Site. However, certain information may be necessary for us to fulfill orders, respond to inquiries, or provide requested Services.

Information Collected Automatically

We may automatically collect certain Personal Information through cookies, pixels, analytics tools, server logs, and similar technologies when you interact with our Services.

This information helps us understand how visitors use our Site, improve website functionality, measure the effectiveness of our marketing, maintain website security, and enhance the overall customer experience.

Please see our Cookie Policy for additional information regarding the cookies and similar technologies we may use.

Information From Third Parties

We may also receive Personal Information from third parties that help us operate our business, including payment processors, shipping providers, analytics providers, advertising providers, fraud prevention providers, and other service providers.

For example, a payment processor may provide us with information confirming that your payment has been successfully completed without providing us with your complete payment card information.

4. How We May Use Personal Information

Depending on how you interact with us or which Services you use, we may use Personal Information for the following purposes.

To Provide Our Services

We may use Personal Information to:

  • Process payments;

  • Fulfill orders;

  • Arrange shipping;

  • Send order confirmations and shipping updates;

  • Respond to order-related inquiries;

  • Process returns or exchanges, where applicable; and

  • Otherwise provide the products and Services you request.

Customer Support

We may use Personal Information to respond to inquiries, answer product questions, provide customer support, investigate concerns, and maintain our relationship with you.

If you contact us with a question or complaint, we may retain copies of our correspondence and maintain records relating to the handling of your inquiry.

Improving Our Services

We may use Personal Information to understand how visitors use our Services, identify technical issues, improve website performance, evaluate the effectiveness of our products and marketing, develop new products or services, and otherwise improve the customer experience.

Marketing and Advertising

We may use Personal Information to send marketing communications regarding fragrance releases, restocks, events, promotions, and other Quiet Type news if you have chosen to receive those communications.

We may also use information collected through Google Analytics, Meta Pixel, and similar technologies to better understand how visitors interact with our Site, measure the effectiveness of advertising campaigns, and improve future marketing efforts. Google Analytics and Meta Pixel may also collect information directly through cookies and similar technologies in accordance with their respective privacy practices. (⁠LegalClarity)

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

Security and Fraud Prevention

We may use Personal Information to help maintain the security of our Services, authenticate transactions, detect, investigate, or prevent fraud, unauthorized transactions, security incidents, or other illegal or malicious activity, and protect Quiet Type, our customers, and others.

Legal Purposes

We may use Personal Information to comply with applicable law, respond to lawful requests from government authorities, comply with legal process, establish or defend legal claims, enforce our agreements, and protect our legal rights.

5. How We May Disclose Personal Information

We may disclose Personal Information to third parties as necessary to operate our business and provide our Services.

Service Providers

We may disclose Personal Information to third-party service providers that assist us with:

  • Website hosting and ecommerce services;

  • Payment processing;

  • Order fulfillment;

  • Shipping and delivery;

  • Customer communications;

  • Email marketing;

  • Website analytics;

  • Advertising and marketing;

  • Fraud prevention;

  • Information technology and security; and

  • Other business operations.

These service providers may use Personal Information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

Payment Processors

Payments made through our Site are processed by third-party payment providers, including Squarespace Payments, Stripe, PayPal, and Square.

These providers process payment information in accordance with their own privacy policies. Quiet Type does not receive or store complete payment card numbers.

Shipping Providers

We may disclose Personal Information to shipping carriers and fulfillment providers for the purpose of delivering your order and communicating shipment information.

Analytics and Advertising Providers

We may disclose certain Personal Information to analytics and advertising providers, including Google and Meta, to help us understand how visitors use our Site, measure the effectiveness of our advertising, and improve our marketing efforts.

Legal Requirements

We may disclose Personal Information if we believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to lawful requests from courts, government agencies, or law enforcement;

  • Enforce our agreements or policies;

  • Protect the rights, property, or safety of Quiet Type, our customers, or others; or

  • Investigate suspected fraud or unlawful activity.

Business Transactions

If Quiet Type is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, Personal Information may be disclosed or transferred as part of that transaction.

6. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to operate our Services, remember your preferences, understand how visitors use our Site, improve website performance, and support our marketing efforts.

Depending on how you interact with our Services, these technologies may collect Personal Information, including Device Information and Usage Information described in this Privacy Policy.

Please see our Cookie Policy for additional information regarding the cookies and similar technologies we may use.

7. Security

We take reasonable administrative, technical, and organizational measures designed to protect Personal Information from unauthorized access, disclosure, alteration, or destruction.

Please be aware, however, that no security measures are perfect or impenetrable, and we cannot guarantee that Personal Information will remain secure. Information transmitted over the Internet may not be secure while in transit, and we recommend that you avoid sending sensitive or confidential information through unsecured communication methods.

8. Children’s Privacy

Our Services are not directed to children under the age of 13.

We do not knowingly collect Personal Information from children. If we become aware that we have collected Personal Information from a child under the age of 13, we may take reasonable steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, our business practices, or applicable law.

When we make changes, we will revise the Effective Date at the top of this Privacy Policy.

COOKIES

This Cookie Policy explains how Quiet Type LLC (”Quiet Type,” “we,” “our,” or “us”) may use cookies and similar technologies when you visit quiettype.co (the “Site”) or otherwise use our services (collectively, the “Services”).

This Cookie Policy should be read together with our Privacy Policy, which explains how we may collect, use, disclose, and otherwise process Personal Information.

1. What Are Cookies?

Cookies are small text files that are stored on your browser or device when you visit a website. Cookies help websites recognize your browser, remember information about your visit, improve website functionality, and understand how visitors interact with a website. Cookies may be placed directly by the website you are visiting (“first-party cookies”) or by third parties that provide services to the website (“third-party cookies”). (⁠support.squarespace.com)

In addition to cookies, we may use similar technologies, including pixels, web beacons, tags, scripts, and local storage technologies. Throughout this Cookie Policy, we refer to these collectively as “Cookies.”

2. How We May Use Cookies

Depending on how you interact with our Services, we may use Cookies to:

  • Operate and maintain our Site;

  • Enable essential website functionality;

  • Remember certain preferences;

  • Maintain the security of our Services;

  • Understand how visitors use our Site;

  • Measure website performance;

  • Measure the effectiveness of our advertising;

  • Improve our Services; and

  • Support our marketing efforts.

Some Cookies are necessary for the operation of our Site, while others help us understand how visitors use our Services or how our advertising performs.

3. Types of Cookies We May Use

Strictly Necessary Cookies

We may use Cookies that are necessary for our Site to function properly.

These Cookies may be used to:

  • Maintain your shopping cart;

  • Enable secure checkout;

  • Remember security settings;

  • Help prevent fraud;

  • Maintain your browsing session; and

  • Support other core functionality of our Services.

Because these Cookies are necessary for the operation of our Site, they generally cannot be disabled through our Services. (⁠support.squarespace.com)

Analytics Cookies

We may use analytics Cookies to better understand how visitors interact with our Site.

Depending on how you use our Services, these Cookies may help us understand:

  • Which pages are visited;

  • Which products receive the most interest;

  • How visitors navigate our Site;

  • Which pages visitors enter and leave from;

  • Website traffic and performance; and

  • The effectiveness of website improvements.

We currently use analytics tools provided by Squarespace and Google Analytics.

Advertising Cookies

We may use advertising Cookies and similar technologies to better understand the effectiveness of our advertising and to support our marketing efforts.

We currently use Meta Pixel and may use similar advertising technologies in connection with our marketing efforts.

4. Third-Party Cookies

Some Cookies used on our Site may be placed by third-party service providers that assist us in operating our business.

These providers may include:

  • Squarespace;

  • Google;

  • Meta;

  • Stripe;

  • PayPal; and

  • Square.

Each of these providers maintains its own privacy practices and policies governing the information it collects.

Quiet Type does not control the Cookies or similar technologies placed by third parties through their own services.

5. Managing Cookies

Most web browsers allow you to control, block, or delete Cookies through your browser settings.

Depending on your browser, you may be able to:

  • View Cookies stored on your device;

  • Delete existing Cookies;

  • Block some or all Cookies; or

  • Configure your browser to notify you before Cookies are stored.

Please note that disabling certain Cookies may affect the functionality of our Site. Some features, including portions of the shopping experience or checkout process, may not function properly if essential Cookies are disabled. (⁠support.squarespace.com)

If you are presented with a cookie banner on our Site, your selections may determine whether certain non-essential Cookies are used during your visit.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our Services, the technologies we use, or applicable law.

When we make changes, we will revise the Effective Date at the top of this Cookie Policy.

CONTACT US

If you have questions about any of our policies, you may contact us at:

Quiet Type LLC

Email: shh@quiettype.co